FAQ
Frequently Asked Questions
About UsWhich cities do we deliver to? |
Rental ProcessHow far in advance should I reserve? Do we deliver and setup the inflatables? |
About Our ProductsAre our inflatables and games safe? |
Yes, we have full liability insurance for all of our products. You can view our insurance policy at our Insurance Page.
Which cities do we deliver to?
We deliver to Los Angeles County, Ventura County, along with parts of Orange County and Riverside County. For a full list of all cities we deliver to please view our Delivery Chart.
Yes, we deliver to all parks that allow inflatables. Please consult the park you are having your event at for more details. View our Park Inflatable Rental page for more information on contacting parks, park rental process, and which parks don't allow inflatables.
How long have we been in business?
We have been providing inflatable and game rentals since 1996. View our About Us page for more information about our company.
We are always looking for skilled people who have great customer service skills. Please refer to our employment opportunity page for more information.
Yes, a rental deposit is usually required. When reserving online a 50% rental deposit will be required. When reserving over the phone only a credit card number will be required to make a reservation. The remaining balance can be paid C.O.D. upon delivery or with a credit card or check paid before the delivery date.
How far in advance should I reserve?
We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of products it is a good idea to reserve weeks ahead of time to ensure availability. For park orders it is required to reserve at least 3 days before the event date for insurance processing.
Do we deliver and setup the inflatables?
Yes, we do the delivery, setup, and pickup. We will coordinate with you for the delivery and pickup times so the products are set up before your event starts and picked up after your event finishes.
What is our cancellation policy?
If you must cancel your reservation for any reason, we require you give us a 3 day notice before your event day. To view our full cancellation policy please view our Terms and Agreements.
What if it rains on the day of the event?
For safety reasons we do not deliver when it is raining or if there are high winds. If it rains during your event day we will cancel the reservation and fully refund your money. Please refer to our Exceptions section in our Cancellation Policy.
Yes, all of our products are fully disinfected and cleaned after every use. We take hygiene very seriously, that is why we fully inflate every product at our warehouse and clean them after they are returned.
All of our inflatables are fairly new, almost none of our inflatables are more than 4 years old. We always renew our products to make sure they have all of the latest safety features in the industry.
Are our inflatables and games safe?
Yes. All of our inflatables have safety rules near the entrance which must be followed by all users. Our inflatables also have all of the latest safety features that are in the industry. We are also a member of S.I.O.T.O.(Safe Inflatable Operators Training Organization).
What age groups are the inflatables for?
Inflatables are generally good for all ages. Some inflatables are more suited for smaller kids, some more suited for teens or adults. Please refer to each products information or contact us for more detail.
What happens if a product malfunctions?
It is rare for a product to malfunction, but if it does happen during your event, we recommend you give us a call so we can help access the problem. If it is needed, we will send out a driver or someone from our company to fix the problem or bring a new product.
